Refund Policy
Last updated: September 2026
We want you to love your HALCON gear. If something isn't right, here's how returns and refunds work.
Return window
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
How to start a return
Message us on WhatsApp or email [email protected] with your order number and the reason for the return. We'll confirm the return and share the return address.
Return shipping
Customers are responsible for return shipping costs. We recommend using a tracked courier, as we can't be responsible for items lost in transit on their way back to us.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund is processed to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer to the account you provide.
Exchanges
If your item arrives defective or incorrect, we'll replace it at no extra cost. Contact us within 48 hours of delivery with photos so we can sort it out quickly.
Non-returnable items
- Items explicitly marked as limited-edition and non-returnable once unsealed at the time of purchase
- Items marked as non-returnable at the time of purchase
- Used, damaged, or altered products, or items returned without original packaging
Need help?
Our team is here to help — reach us on WhatsApp or at [email protected] and we'll make it right.
HALCON reserves the right to update this refund policy at any time. The version on this page is always the current one.